This customizable and reproducible training program is designed for employees who are in customer service roles with internal or external customers. Customer Service is designed to be easily facilitated in two-days, or if you prefer, in a series of short-term meetings.
You Receive a Customizable and Reproducible:
♦ Participant's Workbook in Microsoft Word - 78 Pages ♦ Facilitator's Guide in Microsoft Word - 65 Pages ♦ Microsoft PowerPoint Slide Presentation for the Facilitator - 37 Slides
$199.00
Click on the Order Page link which will take you to the Secure Order Form.
Workshop Objectives ♦ Build trust and encourage repeat business ♦ Increase customer satisfaction from internal and external customers ♦ Determine what customers really want ♦ Learn how to meet the needs of internal and external customers ♦ Deal with dissatisfied customers or colleagues ♦ Adopt a professional, friendly perspective throughout conversations ♦ Work toward positive outcomes ♦ Create rapport with any customer or co-worker Workshop Topics ♦ Identifying Service Excellence ♦ Doing a Customer Service Analysis ♦ Identifying "Blocks" to Excellent Customer Service ♦ Identifying Key Customer Service Skills ♦ Recognizing the Customer's Emotional Level ♦ Identifying Positive and Negative Listening Responses ♦ Using Questions to Gather Information ♦ Presenting Information to Customers ♦ Developing Effective Language to Satisfy Customers ♦ Dealing with Anger and Other Negative Emotions in Customers ♦ Determining Your Level of Empowerment with Customers ♦ Identifying Blocks to Successful Performance
SPECIAL OFFER!!
♦ For every Training Program you order, we'll also email you 1 FREE Training Program of your choice. It's a Buy 1 Get 1 Free Special Offer!
Ordering is FAST and EASY!
1. Click on the Order Page link which will take you to the Secure Order Form. Choose the program or programs that you will pay for by credit card (MC, VISA, AMEX, Discover).
2. After you choose the training program or programs that you will charge to your credit card, select the appropriate Free training program or programs that you would like emailed with your order. You'll see them listed on the order form as Free with Promotion. 3. Follow the instructions on the secure site for billing. Orders are emailed no later than the following day upon receipt of an order.
Order Page Training Programs provided by Brainstorm Dynamics, Inc. Credit Card Processed by 2CheckOut.com Inc. (Ohio, USA)
Ordering Example: You want to order 2 Programs - Coaching and Leadership. One you will pay for and the other will be sent FREE. You click on the order page link and you are taken to a secure order form. The order form lists the 10 training programs we offer. Half of the order form has the 10 programs with a price for each. The other half of the order form has the 10 programs listed as free.
You would order the 2 programs you want on the order form. First select Coaching for $199.00. Then you would select the 1 free Training Program on the order form which in this case is Leadership. Your total order would come to $199.00. Your order form will show Leadership as $0. You would then complete the billing information as directed on the web site. Both Training Programs would then be emailed together generally later that same day.
