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Customizable, Reproducible and Affordable!!
Customer Service is a 2 day workshop using interactive exercises to teach participants skills like building trust, determining needs, answering questions, managing dissatisfied customers, providing solutions, and other key customer service skills. Customer Service Objectives
♦ Build Trust and Encourage Repeat Business ♦ Increase Customer Satisfaction from Internal and External Customers ♦ Determine What Customers Really Want ♦ Learn How to Meet the Needs of Internal and External Customers ♦ Deal with Dissatisfied Customers or Colleagues ♦ Adopt a Professional, Friendly Perspective Throughout Conversations ♦ Work Toward Positive Outcomes ♦ Create Rapport with Any Customer or Co-worker
Click on the Icon and Scroll Through Several Slides to Learn More About our Customer Service Content and View Sample Workbook and Leader's Guide Pages
Customer Service Topics
♦ Identifying Service Excellence ♦ Doing a Customer Service Analysis ♦ Identifying "Blocks" to Excellent Customer Service ♦ Identifying Key Customer Service Skills ♦ Recognizing the Customer's Emotional Level ♦ Identifying Positive and Negative Listening Responses ♦ Using Questions to Gather Information ♦ Presenting Information to Customers ♦ Developing Effective Language to Satisfy Customers ♦ Dealing with Anger and Other Negative Emotions in Customers ♦ Determining Your Level of Empowerment with Customers ♦ Identifying Blocks to Successful Performance
A Smart Investment
• Your investment includes a Participant's Workbook (Student Guide) and Leader's Guide (for the Instructor/Facilitator) in Microsoft Word. We also email Microsoft PowerPoint slides as part of the Leader's Guide.
• Save yourself countless hours of program development. Use our "ready to train" format. It's the same format used by thousands of customers worldwide!
• Be creative. Use all or part of the content in any learning strategy or technology that works for you.
• Great flexibility. You have unlimited ability to modify and re-brand the materials. It's your training, developed your way!
Your Customer Service Investment Only $149.00!! 33% Off!! For a Limited Time . . . Only $99.00!!
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1. Click on this Buy Now link to take you to the Secure Order Form. On the Order Form, select the training programs you would like emailed to you.
2. Follow the instructions on the secure site for credit card (MC, VISA, AMEX, Discover, PayPal) billing. Orders are emailed shortly after credit card approval.
