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Conflict is a 1 day workshop using interactive exercises to teach participants skills like managing anger, responding to anger, dealing with value challenges, and other key conflict skills.

Conflict Objectives

♦ Confidently Respond to Anger in Others
♦ Manage and Understand Personal Anger
♦ Recognize and Deal with Someone Challenging a "Value" Such as Fairness or Integrity
♦ Deal with a Person who Sees the Facts Differently 
♦ Gain a Basic Understanding of How to Manage Conflict When in a Third-Party Role

Conflict Topics

♦ Identifying Poor Responses to Anger
♦ Learning How to Calm an Angry Person
♦ Controlling Your Anger
♦ Handling Challenges to "Values"
♦ Resolving Differences in Facts
♦ Managing Conflict in a Third Party Role

A Smart Investment

• Your investment includes a Participant's Workbook (Student Guide) and Leader's Guide (for the Instructor/Facilitator) in Microsoft Word. We also email Microsoft PowerPoint slides as part of the Leader's Guide.

• Save yourself countless hours of program development. Use our "ready to train" format. It's the same format used by thousands of customers worldwide!

• Be creative. Use all or part of the content in any learning strategy or technology that works for you.

• Great flexibility. You have unlimited ability to modify and re-brand the materials. It's your training, developed your way!